Privacy Policy

Last Updated: 06/07/26

At INA Healing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase from us.

Who We Are

INA Healing
ABN: 753657712-52
Palm Beach, Queensland, Australia

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: carolina@inahealing.com

Information We Collect

When you visit our website or place an order, we may collect personal information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment information (processed securely through our payment providers)
• IP address, browser information and device information
• Information you provide when contacting us or subscribing to our emails

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Create and manage your customer account
• Communicate with you about your order
• Respond to enquiries and customer support requests
• Send marketing emails where you have chosen to receive them
• Improve our website, products and customer experience
• Prevent fraud and protect our business

Marketing

If you subscribe to our mailing list, we may send you updates, promotions and product news.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

Third-Party Services

We use trusted third-party providers to help operate our business, including:

• Shopify (our ecommerce platform)
• Klaviyo (email marketing)
• Judge.me (product reviews)
• Google Analytics (website analytics)
• Payment providers
• Shipping and fulfilment providers

These providers only receive the information necessary to perform their services and process your information in accordance with their own privacy policies.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings, however some features of the website may not function correctly if cookies are disabled.

International Customers

As we ship internationally, your personal information may be processed or stored in countries outside your own, including Australia.

Where required by applicable law, we take reasonable steps to ensure your personal information is handled securely.

Your Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where permitted by law
• Withdraw consent to receive marketing communications
• Request information about how your personal information is used

To exercise any of these rights, please contact us at carolina@inahealing.com.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. While no method of transmitting information online is completely secure, we use trusted platforms and industry-standard security practices to help safeguard your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we use. Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

INA Healing
Palm Beach, Queensland, Australia
Email: carolina@inahealing.com